Guests Comments

We love hearing from our guests about their stay with us at Art Deco Masonic Hotel, and use the feedback to inform changes and developments in the service we offer.

Here are a few comments from recent guests:

Google, Jan 2024 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
We had an excellent two night stay at the Masonic Hotel, it really did feel like stepping back in time. The decor throughout is superb with meticulous attention to detail.
The reception area, corridors and public areas are stylish and true to the period and our room, though not large was beautifully decorated, even the bathroom though modern with a roomy shower was in keeping. The staff were friendly and extremely helpful. We loved the adjoining bar areas and particularly enjoyed the terrace looking out onto the sea, - what a fabulous place to sit and soak up the atmosphere of Napier. The location is perfect with all the attractions of Napier within easy walking distance. This was a truly unique place to stay and we thoroughly enjoyed the experience.
Food & drinks: The K Kitchen Bar adjoining the hotel was a great place to eat with an outdoor terrace, good food and good value. Superb interior decor and furniture, we spent ages wandering around admiring everything.
Hotel highlights: Luxury, Great view, Quiet

Google, Jan 2024 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Exceptional hotel in a lovely town. The staff were really helpful and it was nice to be given a room upgrade too! Not currently doing breakfast, but plenty of cafes nearby. We came in from Texas, USA. I love this hotel. It has an earlier era with lots of wood, antique brass hardware on doors and windows, modern bathroom, and great bedding. It is worth mentioning, check out time is a little bit earlier than we're used to, but it didn't really matter because our flight out dictated our checkout time. I would definitely come back to stay here and. And recommend it.
Rooms: Very homey and quaint.
Nearby activities: The beach is up the street. Restaurants all around.
Safety: Feels safe.
Walkability: The beach is up the street.

Google, Jan 2024 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5

Great art Deco hotel & lovely bar & restaurant downstairs. We enjoyed our stay

Tripadvisor January 23, 2024 5*
"Amazing location"
Amazing location with the aquarium nearby along with plenty of restaurants to choose from. We were greeted with bubbles upon arrival for our honeymoon which was a nice touch! So nice to watch the sunset and sunrise from the balcony. We booked direct so parking was free so that's a plus!!

Tripadvisor January 14, 2024 5*
"Wonderful iconic hotel"
Fantastic hotel in the centre of town. Iconic building with lovely features. Wonderful, friendly staff. Very clean in all areas. Although the hotel is old it has been tastefully modernised with all mod cons. Room had absolutely everything needed for a perfect stay. Air con and shower worked well, bed was very comfortable. Good choice of bars onsite. No restaurant onsite for breakfast but plenty of cafes nearby. We had an amazing stay and would definitely recommend. It is THE place to stay in Napier.

Tripadvisor December 31, 2023 4*
"Lovely historic hotel in heart of Napier"
We stayed here as a family with two superior rooms. If you can try to get a room which has patio door access to the balcony area as it’s a nice pleasant area to sit at the end of the day and has less road noise. There is no breakfast provided but plenty of good options nearby.

Tripadvisor December 28, 2023 5*
"Awesome stay at Art Deco Masonic"
We stayed at Art Deco Masonic over Christmas and Boxing Day and the staff (special shoutout to Sachi) could not have been more hospitable, going above and beyond to make sure we had meals and everything we needed when much in town was closed for the holidays. Staying in the Royal Suite was an absolute treat and gave us a relaxing environment to slow down and enjoy the holiday. Very cool experience-highly recommend a stay here!

Google, Nov 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
The Pacific View Suite is spacious and comfortable with, as you might imagine, a great view. It also has direct access to the hotel's well furnished and private large balcony facing Marine Parade. We have been lucky enough to stay here a few times and can't imagine booking any other accommodation in Napier. The staff are always pleasant and helpful and the newish K Kitchen and Bar is highly recommended after our first visit on our most recent stay. The hotel is very well positioned. It is close to Marine Parade as well as to many of the main art deco sights, of which it is itself a prime example.
Hotel highlights Great view, Romantic, Quiet

Google, Nov 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Excellent hotel with helpful and friendly staff. Great location for visiting Napier. Absolutely loved it, great to have the connection with our late Queen. Nearby activities: We had an excellent guided tour in a 1930's vintage car which gave an amazing insight into the rebuilding of Napier. Can't recommend it highly enough. Walkability: Perfect for walking tour of Napier. Hotel highlights Luxury

Google, Nov 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
We enjoyed our stay very much. The beds were very comfortable and the bathroom facilities were very good. The hotel was very clean and well kept in the 1930s art Deco style. It was like stepping back in time. it was delightful and charming. The receptionists were very courteous and helpful. A great stay. We loved it. Nearby activities: Our stay was enhanced by the wonderful art deco tour we had in a 1937 Pontiac. John our tour guide was very informative, very knowledgeable on the art deco buildings and style. Make sure you have an art deco tour or you will miss out on a lot of the buildings. Walkability: The town was very easy to walk around. The promenade by the sea was lovely.
Food & drinks: We enjoyed dinner at the Rose pub. Hotel highlights Great view, Romantic, Quiet

Google, Oct 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Loved it. So handy to town.Nice clean room's very pleasant cleaning staff. Very helpful front desk guys. Hotel highlights Great view

Google, Oct 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
I love all things Art Deco which is why I wanted to visit Napier. I hadn’t realised how important this hotel is to Art Deco in the town. It is beautiful with lovely touches such as the old telephone cubicles which now hold books for guests. Our room was lovely, and we had a shower room with great toiletries. Our room also opened onto the rooftop verandah. The hotel is in a great location and the staff were very helpful. Nearby activities: I bought a self guided Art Deco tour booklet from the Art Deco centre across the road. It’s a great little tour to do and the buildings are gorgeous! Hotel highlights Luxury

Google, Oct 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Art Deco Masonic Hotel is a great place to stay! Lovely rooms, excellent central location, beautiful historic decor and very friendly, efficient staff. Also comfortable beds, fluffy towels and nice toiletries. I left behind some jewellery and the team rang me very quickly after checking out so I was able to go back and pick it up before flying home. Thoroughly appreciated this! This was my 4th stay and I often recommend this hotel to others. Hotel highlights Luxury, Quiet, Great value

Google, Oct 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Love this place, great vibe and nice to stay somewhere with a bit of character! Good to see the front bar open again. (KKitchen and Bar)

Tripadvisor September 9, 2023 5*

"A trip back in time"
We loved this hotel with its unique art deco style and history. At reception Sandhu greeted us and made us feel very welcome. We were able to park outside the door to book in and drop our bags before parking our car down the road in a specific parking area for a small fee. Our room was very comfortable and had all the amenities needed.

Google, August  2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Very comfy stay, over 4 nights. Walkability: Right in CBD, it was art deco weekend, entertainment was great! …More

Google, July 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Central location and quaint stay for art deco weekend, loved it

Google, July 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
This is our second stay at this iconic and beautiful hotel. We have now stayed in the Jean Batten suite and on our recent visit the Anna Pavlova suite. Both were outstanding in both facilities and decor. The location is second to none, right in the heart of Napier, and when you're on the balcony you look straight out to sea over the stunning Sound Shell square opposite. All the staff were amazing and couldn't be more helpful. This is an absolute must when you visit Napier, you will not regret it!
Hotel highlights: Luxury, Great view, Romantic, Quiet

Google, July 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
My husband and I had a great stay at the hotel. The room was clean, comfortable and uniquely decorated. The staff were wonderful. Gabriel was very helpful and knowledgeable about the food and museums in the town. Everyone there was friendly. We will definitely go back.
Hotel highlights;  Great view, Great value

Google, July 2023 4/5
Lovely historical rooms, nicely restored but keeping the genuineness...

Google, July 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Rooms: Very comfortable and luxurious with great attention to detail.
Hotel highlights: Luxury, Romantic

Tripadvisor April 17, 2023 5*
"A very special place"
Occupying one of THE most iconic Art Deco buildings in Napier, right across from the waterfront and promenade, and literally at the heart of the town centre, the location of this hotel just couldn't be better - especially with reserved free parking just down the road. The Art Deco Trust is across the street for your walking or vintage car tours, the Marine Parade is on your doorstep, and all the restaurants, bars, shops and galleries of Napier are within a 3-block radius. The whole place oozes elegance and style, and is properly authentic. The lobby is worth visiting in its own right. Guest rooms are all on the 1st floor, and open onto a wonderful common terrace/balcony where you can sit on one of the many cushioned rattan sofas, enjoy the expansive view, and watch the sun set over the ocean. Rooms are spacious and sumptuously decorated, and the bathrooms are gorgeous. It's all immaculately clean and tidy, and feels a bit like a trendy modern museum. The guys on the front desk are super helpful too. If you're looking for an upmarket and authentic Art Deco place to stay in the Art Deco capital of New Zealand, then this is it, no question. It's a very special and unique place - I have never seen anything like it anywhere else in the world.

Google, June 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Totally amazing. Very professional services with amazing people
Rooms: Like you never seen before in time just in movies
Nearby activities: Everything you need like heaven
Safety: Like heaven
Walkability: Supermarket close in the middle of the town
Food & drinks: Rose Irish pub
Noteworthy details: Amazing service and professional
Food is extremely high quality and cheap meals
Hotel highlights Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

Google, May 2023 5/5
Really enjoyed our stay in Napier and the Art Deco Masonic Hotel. A truly unique place on earth.

Google, May 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
(Translated by Google) A magical little hotel - you feel at home straight away. The rooms resemble doll's houses and are lovingly furnished. The town of Napier is also well worth seeing with its Art Deco houses ????
(Original)
Ein zauberhaftes kleines Hotel - man fühlt sich sofort wohl. Die Zimmer gleichen Puppenstuben, sind liebevoll ausgestattet. Auch das Städtchen Napier ist sehr sehenswert mit seinen Art Deco- Häusern ????

Google, April 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Stayed for 3 nights wished we could have stayed longer! Fantastic building, friendly staff, amazing patio to sit out on smack bang in the middle of Napier.
Rooms: Fantastic art deco style rooms - apparently each one is unique.
Walkability: Right at the bottom of Tennyson st across the road from MTG, the esplanade and all that good stuff.
Hotel Highlights: Luxury, Great view, Romantic, Quiet, Great value

Google, April 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
We booked last minute and the stay was great. The Receptionist was amazing, going above and beyond to help us after the booking we had elsewhere was messed up. He helped us with everything, including contacting the chef in the Pub to see if he'd cook us dinner despite the kitchens having just closed. Very comfy rooms, nice bathrooms. Not a bad word to say about the place.
Hotel highlights: Luxury, Quiet

Tripadvisor April 17, 2023 5*
"Loved this authentic retro hotel"
Great place to stay if you like Art Deco architecture. We stayed here because the whole of Napier was rebuilt in the 1930's after an earthquake. The centre of town is all art deco buildings. The hotel is art deco internally & we stayed in the "Mark Twain" suite. The room was very comfortable with all the fixtures and fittings you'd expect. They have off site parking 500m away if you book. There are plenty of bars and restaurants around for meals. Worth doing the historical trip across the road at the museum including driving around in period cars. Also good for antique shopping.

Google, April 2023 5/5

Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
I had an absolutely fantastic experience at this hotel! After a horrible experience at another hotel, my partner and I were desperate to find a new place to stay, and this hotel came through for us in a big way. The staff was incredibly helpful and accommodating, even though we arrived very late at night. The hotel itself was beautifully decorated and spotlessly clean, making for a very comfortable and enjoyable stay. Additionally, the location couldn't have been better - there were so many fun and interesting attractions nearby to explore. I highly recommend this hotel to anyone looking for a great place to stay - you won't be disappointed.
Hotel highlights: Luxury, Great view, Romantic, Quiet, Great value

Google, April 2023 5/5
Rooms: 4/5  |  Service: 5/5  |  Location: 5/5
We stayed here for our wedding anniversary and highly recommend it. Room was great, spacious and well appointed, staff very friendly and welcoming and the location could not be better. We particularly liked the shared balcony overlooking Marine Parade - gave the place even more of an authentic 30's feel.
Hotel highlights: Great view, Romantic, Quiet

Google, April 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
A very stylish hotel. The location is perfect for exploring Napier. Beautiful rooms that are clean and well equipped.
The staff were very friendly and helpful. If we visit Napier again we will definitely be staying here.
Hotel highlights; Luxury, Great view.

Google, March 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Fabulous hotel in the best location, walking distance from many of the highlights of Napier and right across from the beach. Seamless check in and check out, and so many thoughtful details. Many thanks!

Google, March 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
The manager of the hotel, the dear man - Graham - a unique personality: his approach to hotel guests, his professionalism, his presence at the right time and in the right place, sets a personal example for his employees. And so in direct consequence, his wonderful team functions: with a smile from the first moment you arrive at the reception and present with you every moment during your stay at the hotel. Even in the good times and especially in the hard times!!! With you and for you all the way. They simply gave peace of mind and complete security before and during the cyclone - Gabriel. I am so proud and happy that I chose this hotel while in Napier. Thank you very much from the bottom of my heart friends. I highly recommend the most beautiful, high-quality and hospitable hotel I have ever met during my travels around the world.

Tripadvisor March 15, 2023 4*

Loved this authentic retro hotel
The photos show exactly how it is, such a beautiful old hotel the music as you walk in the carpet on the floor all the retro fittings just simply stunning, I almost expect the bell boy to be in the lift to take you up the one floor. All these old nooks and crannies as you enter your way through the hallways and the passage wise. Don’t forget to get out onto the balcony from your room as you get a stunning views of the foreshore. Thanks for the lovely night stay.

Google, March 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Fabulous hotel in the best location, walking distance from many of the highlights of Napier and right across from the beach. Seamless check in and check out, and so many thoughtful details. Many thanks!

Tripadvisor March 2, 2023 5*
Wonderful historic hotel in a fantastic location.
A beautifully restored hotel in a fantastic location. A hotel that has battled back from adversity many times in its history, we arrived only a few days after Cyclone Gabrielle had knocked out power to Napier. We chose to stay in the Anna Pavlova Suite and it was lovely. Spacious, updated and clean. Great lighting, bed and linens. Clean, modern, but stylish bathroom. Attentive and responsive staff. We did not eat in the hotel, many other options in Napier. We would most definitely stay here again.

Tripadvisor Feb 25, 2023 5*
An experience to remember

We were given a standard room first then later moved to a larger room. The difference in the size of the two rooms was substantial and we were much more comfortable with the extra space. We were grateful that the manager who was able to address our needs. He was very helpful. Our room was beautifully decked out in art deco style. The hotel itself is an absolute delight and preserves the art deco theme in every detail. It feels “greatly cared for”. There is a guest laundry. Free parking is available nearby. There are no safes in the room but items may be held in the hotel’s security section.

Tripadvisor Feb 23, 2023 5*
The right hotel at the right time
The manager of the hotel, the dear man - Graham - a unique personality: his approach to hotel guests, his professionalism, his presence at the right time and in the right place, sets a personal example for his employees. And so in direct consequence, his wonderful team functions: with a smile from the first moment you arrive at the reception and present with you every moment during your stay at the hotel. Even in the good times and especially in the hard times!!! With you and for you all the way. They simply gave peace of mind and complete security before and during the cyclone - Gabriel. I am so proud and happy that I chose this hotel while in Napier. Thank you very much from the bottom of my heart friends. I highly recommend the most beautiful, high-quality and hospitable hotel I have ever met during my travels around the world.

Tripadvisor Feb 11, 2023 5*
THE best place to stay in Napier
Lovely, beautifully refurbished art deco hotel. We received an unexpected upgrade to a large suite overlooking the seafront. Our suite was magnificent, with period furniture and wallpaper and equipped with a comfy king bed, nice bathroom and everything you might need; spotlessly clean. Went down for breakfast to the bar and had a great meal with excellent service. Reasonably priced establishment, right in the centre of town in the waterfront. Recommended!

Tripadvisor Feb 10, 2023 5*
Great location - highly recommended!
This was our second stay and we were not disappointed. If possible ask for the Royal Suite (where our late Queen Elizabeth stayed on her tour on New Zealand). Whilst not the largest rooms you will ever stay in the sense of history is great. Wonderful views out on the balcony - a great place to have a glass of wine in the evening.

Google, Jan 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Totally amazing. Very professional services with amazing people. Thanks
Rooms: Like you never seen before in time just in movies.
Nearby activities: Everything you need like heaven
Safety: Like heaven
Walkability: Supermarket close in the middle of the town
Food & drinks: Rose Irish pub
Noteworthy details: Amazing service and professional
Food is extremely high quality and cheap meals.

Google, Jan 2023 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5 
Great location, fabulous suites, wonderful art deco decor, nice people.
Suite in perfect art deco design. Immaculately presented

Google, Jan 2023 5/5
Rooms: 5/5  |  Service: 4/5  |  Location: 5/5 
Original hotel Art Deco! A must if you're in Napier

Google, Dec 2022 5/5
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5 
Great Art Deco architecture and tastefully restored rooms. It is very centrally located near the bay and shopping precinct of south Napier. The most fantastic location imaginable in Napier! On the block with the best shops, close to good cafes and restaurants and nearby to the minigolf. A short stroll to the gelato parlour :-) Rooms very nicely decorated and well equipped. 

Tripadvisor Dec 4, 2022 5*
Lovely iconic Art Deco hotel
Great location, iconic design, comfortable bed, quiet, staff were super friendly and informative, could walk to beach, great restaurants nearby. Enjoyed the Museum across the street where we learned about the earthquake of 1931. Lovely Art Deco touches in the interior felt like a step back in time.

Tripadvisor Nov 5, 2022 5*
Well themed
Just delightful. Really well themed. Very comfortable. We were very happy with our room. Very glad we chose it. Staff were very helpful. Would recommend for a special occasion. It’s located right opposite the main beach so the view is great too.

Google, Nov 2022
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
Wonderful place and the staff in the bar and restaurant were fabulous

Tripadvisor Oct 16, 2022 5*
Stylish and comfortable. Walking distance to everywhere!
Great service, staff are knowledgeable and welcoming. Rooms are clean and comfortable. Love the decor and furnishings. Bonus having a great bar and restaurant downstairs. Walking distance to everywhere!

Google, Oct 2022
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5
We chose to have our recent wedding at the Art Deco Masonic, and were so impressed by Graeme and his team of staff, including those in the Globe bar and restaurant, who went out of their way to make our special occasion stress-free and happy. The Art Deco is such a lovely place, and we will definitely be back!

Google, Oct 2022
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5

Lovely room. This is the second time we have stayed there.we will definitely go again. Highly recommended
????

Tripadvisor Sep 27, 2022 5*
Put simply, its 'Just the Best' place to stay in Napier!
A return visit for me, this time bringing family. This pristine, comfort focused hotel is in a central location to the hot pools, the sea, Pania of the Reef, galleries, shops and attractions. A touch of art deco luxury graces the building reflecting Napiers past, for guests to experience and enjoy. The downstairs restaurant rates well, with spacious lounges and plush cocktail bar. The outside portico facing the sea is a favourite for morning coffee or evening wine. Staff are extremely obliging with taxis, luggage storage and parking. Highly rated????. Will return.

Google, Sep 2022
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5

A lovely Art Deco hotel with beautiful rooms, friendly staff and Globe Restaurant attached serves great food.

Google, Sep 2022
Rooms: 5/5  |  Service: 5/5  |  Location: 5/5

Vacation
Room we stayed in really impressed for size and decor. Location was great and staff very help and friendly.