Guest Information

Hotel Services | TV Channel Guide | Local Contacts | Local Attractions | Earthquakes | Tiaki Promise

Hotel Services & Information:

Reception Hours
Hotel reception is open 24 hours a day. After 9pm, a Night Manager is on duty in the hotel. Please dial 0 for assistance.

Guest Laundry
Washing machines and dryers are available to use in the guest laundry situated opposite Room 114. Washing powder can be purchased from reception.

Postal Services
Mail can be left at the hotel reception and is posted daily by the staff.

Going Green
In your room you’ll find recycling bins for all plastics, paper, & glass. On the door is the Going Green card. If you wish to not have your room serviced to conserve water and energy, please place this on your door. Thank you for assisting us is helping our environment.

Vacating Rooms
Checkout time in the hotel is 10.00am unless prior arrangement has been made with reception. Guests leaving before 7.00am are requested to settle their account the evening prior to departure.

Valuables
Hotel Management cannot accept any responsibility for valuables left in your room. Any items of value can be handed in at reception and will be stored securely.

Room Service
Room Service is available from 5.30pm – 9.30pm Wednesday - Sunday by phoning Emporium Eatery and Bar on extension 3713. A $5 surcharge applies for all deliveries.

Wi-Fi
There is complimentary Wi-Fi throughout the hotel. The code is themasonicvip

Phone
To dial an outside line, please dial 9 first. Hotel reception can be contacted by dialling 0.

Back to Top

TV Channel Guide

Back to Top

Local Contacts

For all outside phone calls, dial 9 from your room first.

For all Emergencies
Dial 111

Napier Police
135 Dalton St, CBD
Phone 06 831 0700

Doctor
City Medical Centre
76 Wellesley Road, Napier
Phone 06 835 4999

Pharmacy
Life Pharmacy
131 Emerson St, CBD
Phone 06 835 8525

Dentist
The Dentists
17 Tennyson St, CBD
Phone 06 835 6065

Car Mechanic
Motordrome
112 Raffles St, CBD
Phone 06 834 4043

Church Services
Waiapu Cathedral
Browning St, CBD
Services on Sundays at 8am and 10am

Back to Top

Local Attractions

Napier i-SITE
Open daily from 9am – 5pm
The friendly and knowledgeable team at the i-SITE are here to assist you with how to experience the best that Hawke’s Bay offers visitors to the region. They can book tours and give the best advice and are located 200m along Marine Parade from the hotel, beside the Soundshell.

Art Deco Shop and Walking Tours
Open daily from 9am – 5pm
Located across Tennyson St from the hotel this is the epicentre of Art Deco Napier. Art Deco walking tours depart from here as do vintage car rides. You can also buy a souvenir or gift and watch a short film about the history of Art Deco Napier.

Museum Theatre Gallery (MTG)
Open daily from 9.30am – 5pm
Found across Tennyson St from the hotel MTG Hawke’s Bay is a place where you can experience and enjoy exhibitions sharing local, national and international stories. Permanent exhibits are the 1931 earthquake, where objects, archives and a documentary tell the stories or how this disaster impacted people, townships and the local landscape. The Napier Public Library is also located at the western end of the MTG building along Herschell St.

Ocean Spa and Gym
Open until 10pm daily
Napier’s premier heated pools and fitness complex, Ocean Spa is the ideal place both to work out and wind down. Relax, re-energise and enjoy panoramic ocean views from the open air, heated and chlorinated pools or outdoor spas, all while watching the sun or moon rise over the idyllic Cape Kidnappers.

Napier City Bike Hire and Tours
Open year round, hours may vary depending on the season
With over 200km of off road, easy, flat pathways right on the doorstep of the hotel, cycling is a great way to explore the region. Napier City Bike Hire is located along Marine Parade opposite the i-SITE and offer a large range of bikes to suit all ages and abilities.

National Aquarium of New Zealand
Open daily from 9am – 5pm
Located east along Marine Parade, nowhere else in New Zealand can you experience such a large and diverse range of aquatic animals and wildlife, both native species and from around the world, than the National Aquarium of New Zealand.

Mission Estate Winery
Open daily
Located a 10-minute drive away on Church Road in Taradale, the iconic Mission Estate is one of New Zealand’s oldest established wineries. Offering cellar door wine sales and historical tours, it is a must see.

Church Road Winery
Open daily
From winery tours and a fascinating underground museum to cellar door wine tastings, Church Road Winery is the place to discover, unwind and enjoy. Located a 10-minute drive away on Church Road itself.

Elephant Hill Winery
Open Thursday - Monday for Wine Tastings
Heading towards Cape Kidnappers and located on Clifton Road, Te Awanga is the stunning Elephant Hill Winery. Stylish, warm and inviting, Elephant Hill is the perfect place to enjoy stunning wines whilst taking in breath-taking views over the Pacific Ocean and beyond.

Craggy Range Winery
Open daily
Located east directly under the majestic Te Mata Peak near Havelock North is Craggy Range Winery. Aesthetically inspired by the farming traditions of New Zealand the Giants Winery complex is home to the cellar door and some stunning scenery alongside the Tukituki River.

Back to Top

Earthquakes

New Zealand is a country which is prone to earthquakes and the entire coastline is in a tsunami zone. With the hotel being so close to the coast, it is important that guests are aware of what to do should an earthquake or tsunami strike. In any event, please follow the directions of hotel staff.

Should an earthquake occur while you are in the hotel, move no more than a few steps, drop, cover and hold. Stay in the building until the shaking stops and you are sure it is safe to exit. In most buildings in New Zealand you are safer if you stay where you are until the shaking stops.

If you are in the hotel elevator, drop, cover and hold. When the shaking stops, try and get out at the nearest floor if it is safe to do so.

If you are outdoors when the shaking starts, move no more than a few steps away from buildings, trees, streetlights and power lines, then drop, cover and hold.

If you are at the beach or near the coastline, drop, cover and hold. Then move to higher ground immediately in case a tsunami follows the quake.

After an earthquake, listen to a local radio station (Newstalk ZB 90.3FM or 1278AM) as emergency management officials will be broadcasting advice and instructions for the community to follow.

Also, expect to feel aftershocks.

 

TIAKI - Care for New Zealand

New Zealand is a special place, and everyone who lives and travels here has a responsibility to look after it. The Tiaki Promise is a commitment to care for New Zealand while travelling.

You can learn more about Tiaki by viewing the video here:
https://youtu.be/BbTPvvlCLh4

 

Back to Top